POLICIES
1. RV SLEEPING CAPACITY
You certify that you agree to, and understand, the limitations placed on the number of persons permitted to occupy the rental unit, and unless prior written approval has been granted, you agree to abide by such limitations. Above renter is at least 21 years of age and will be occupied by the unit during the entire reserved period. Above renter has to be at least 25 years of age to tow a travel trailer.
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2. PAYMENT / CANCELLATION POLICY
1st night rental deposit due at time of booking, 50% due 30 days prior to pick-up. A reservation / damage deposit of $500 may be required for the rental start date. Renters are entitled to a full refund, for all cancellations made at least 30 days prior to the rental start date. Renters are entitled to a 50% refund for all cancellations made less than 30 days prior to rental start date. A 24-hour cancellation grace period is given to all bookings made at least 7 days prior to the rental start date. For all bookings made within 7 days of the rental start date, a 1-hour cancellation grace period is given. If a booking is cancelled during a grace period, a full refund will be granted. Once the rental commences, the booking is non-refundable.
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3. PICKING UP YOUR RENTAL (SELF PULL RENTALS ONLY)
Renter will need at least 30 minutes to do a walk thru on the day of pickup. This allows a full orientation of all aspects of the unit. Earlier pickup times may be accommodated.​
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4. RETURNING YOUR RENTAL (SELF PULL RENTALS ONLY)
Rentals are due back by 5:00PM on your schedule day back unless there is another renter same day. Late returns, without prior approval, will result in additional night charge. While we do a walk-through of the unit upon return, we have a 10 day “post rental” detailed inspection that is completed to ensure there are no issues with the unit following your time period. After we have completely checked the unit, we will return any deposit that was collected within 14 days (less any adjustments for damages, if applicable). My goal is to make sure the next renter has a properly prepared and cleaned unit. Lost rental income due to late returns will be the renter’s responsibility. If renter chooses to not clean and/or empty holding tanks (self-pull only), a $150 fee will be charged.
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5. RENTAL INSURANCE (SELF PULL RENTALS ONLY)
RV insurance must be always on our units. If the renter’s insurance company does not cover the unit, Southern Roots Enterprises, LLC / Southern Roots RV Rentals’ third-party insurance company can be used. If the rental is returned without said damages, there will be no further charges.
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6. SECURITY DEPOSIT
The security deposit will be collected if there is any damage to the unit, theft, or violation of any renter’s agreement contained in this agreement. This deposit can be collected as cash, Venmo, or held on a credit card. A damage inspection will be done after each check-out for any damage done to real or personal property. The renter(s) shall be liable and solely responsible for any property damage, accident, injury to any person, or loss sustained by any person or arising out or in any way related to renter(s) use of the premises or the items of personal provided by Southern Roots Enterprises, LLC / Southern Roots RV Rental. The renter(s) hereby agrees to indemnify and hold Southern Roots Enterprises, LLC / Southern Roots RV Rental harmless from any and all claims, including those of third parties, arising out of or in any way related to renter(s) use of premises or items provided therein. Renter(s) assumes the risk of injury or other losses relating to any recreational activities and will hold Southern Roots Enterprises, LLC / Southern Roots RV Rental harmless with respect thereto. Renter(s) agrees to indemnify Southern Roots Enterprises, LLC / Southern Roots RV Rental for any damages to dwelling, ground, furnishings, and household items. In the event that damage results from renter occupancy, Southern Roots Enterprises, LLC / Southern Roots RV Rental is authorized to utilize the credit card on file or request damage fee to cover said damages per additional cleanings, costs, including the charging or billing of any additional amounts that exceed normal wear and tear. Southern Roots Enterprises, LLC / Southern Roots RV Rental is not responsible for articles left on premises. Lost and found will be held for 30 days.
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7. CLEANING
Each unit will be inspected, sanitized and cleaned after your departure. We ask that the unit will be returned in the same general condition that you received it. If a significant cleaning is required, appropriate charges will be charged. Please be sure to empty the holding tanks before the unit is brough back. If renter would rather not empty (self-pull), Southern Roots will empty for the renter at an additional $50 dump fee. If the camper spot does not have sewage hookup on site (delivery), Southern Roots will empty for the renter at an additional $50 dump fee. If the delivery units have a sewage hookup on site, there will be no additional dump fee charge. If the unit is not received back in the way it left, we will charge an additional $150 cleaning fee.
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8. WHAT DO WE SUPPLY?
Included in your reservation, the unit is supplied with sheets, blankets and pillows for all beds in the unit. In addition to the bedding provided, we also provide your basic kitchen necessities (ex. basic pots, pans, cups, plates, bowls, cooking utensils, eating utensils, coffee pot, toaster).
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9. RENTER'S LIABILITY
Renter agrees to accept liability for any damages caused to the unit by renter or renter’s guests including, but not limited to, damage to the unit in any way or damage to any appliances and / or equipment furnished. If damages are in excess of the security deposit that may be being held, renter agrees to reimburse the costs incurred to repair / replace damaged items.
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10. HOLD HARMLESS
Southern Roots Enterprises, LLC / Southern Roots RV Rental does not assume any liability for loss, damage or injury to persons and / or their personal property. Neither do we accept liability for any inconvenience arising for any temporary defects or stoppage in supply of water, gas, electricity or plumbing. Nor will we accept liability for any loss or damage caused by weather conditions.
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11. AWNING
Due to weather changing in a matter of seconds, the awning can be used at the renter’s risk. The renter is liable for all damages caused to and by the awning. If the awning was in at the time of pickup or delivery, we expect it to be rolled in when you depart from the rental. The awning is very easy to break and the renter will be fully liable for any damages.
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12. ADDITIONAL TERMS AND CONDITIONS
The undersigned, for himself / herself, his / her heirs, assigned executors, and administrators, full releases and discharges Southern Roots Enterprises, LLC / Southern Roots RV Rental from any and all claims, demands and cause of action by reason of any injury or whatever nature which has or have occurs, or may occur to the undersigned, or any of his / her guest(s) as a result of, or in connection with the occupancy of the premises and agrees to hold Southern Roots Enterprises, LLC / Southern Roots RV Rental free and harmless of any claim or suit arising therein. In any action concerning the rights, duties or liabilities of the parties to this agreement, there principles, agents, successors, or assignees the prevailing party shall be entitled to recover reasonable attorney fees and costs. If a guest violates any conditions of this agreement, renter shall vacate the premises immediately. In the event Southern Roots Enterprises, LLC / Southern Roots RV Rental has to resort to legal process to enforce rights under this agreement, renter shall be responsible for reasonable attorney fees and costs. Renter agrees this contract is entered into Lafourche Parish and consents the personal jurisdiction of any proper court location therein.
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REMEMBER YOU ARE RENTING OUR UNIT(S), PLEASE TREAT IT WITH THE SAME RESPECT YOU WOULD YOUR OWN HOME.